Single sign-on (SSO) is an authentication method that lets you log in to your PI account using a business Google or Microsoft account.
How SSO works
SSO leverages sign-in information from popular web platforms (like Google and Microsoft). When you log in with SSO, our application interfaces with Google or Microsoft to verify your identity and grant you access to your PI account.
How to log in with SSO
- Visit the PI login page.
- Underneath the username and password fields, you’ll see two additional sign-in options:
- “Continue with Google”
- “Continue with Microsoft”
- Select your preferred sign-in option. A new window will open.
- Log in using your Google or Microsoft account credentials.
- Upon successful login, you’ll be redirected to the PI software.
Note: To log in with SSO, your organization must use either Google or Microsoft business/enterprise emails.
1. Check your email address. Make sure you’re using the same email for SSO that you used to create your PI account.
2. Check your login credentials. Verify that you’ve entered the correct username and password for your Microsoft or Google account. Check for typos or incorrect characters.
3. Check your internet connection. Ensure you have a stable internet connection and aren’t experiencing any connectivity issues.
4. Clear your cache. Clear your browser’s cache and cookies, then try logging in again.
5. Disable browser extensions. Disable any browser extensions you have installed, then try logging in again.
6. Contact your IT team. If you’re still unable to log in with SSO, contact your IT team or admin for assistance.
7. Use recovery options. If you forget your SSO password, you can recover it directly from Microsoft or Google using an account recovery option. This typically involves providing a recovery email address or phone number.