The Predictive Index

This article applies to all users in the PI2 platform.

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We're here to help. If you're having trouble with an area of the software and can't find the solution in one of our <a href="https://docs.predictiveindex.com/en/articles/11542936-accessing-in-software-help-articles">product FAQ articles</a>, please feel free to reach out to our technical support team.

Our support team can be reached through <a href="https://docs.predictiveindex.com/en/articles/13562281-getting-real-time-pi-software-support">our in-app support bot</a>, Fin. We encourage you to share your issue with Fin to see if the answer can be quickly solved. If troubleshooting doesn't work, tell Fin you'd like to speak with our support team.

If an agent is available, you'll be able to talk via live chat.

If an agent is not available, we'll create a case on your behalf.

- If an agent is available, you'll be able to talk via live chat.
- If an agent is not available, we'll create a case on your behalf.

Note: We strive to reply to all support cases within 48 hours. However, please keep in mind that we do not operate on weekends or after hours, and will respond to your request as soon as we can.

For our most up-to-date support hours, please visit our <a href="https://www.predictiveindex.com/company/contact-us/" rel="nofollow noopener noreferrer" target="_blank">contact us page</a>.

What are The Predictive Index's live support hours?

Yes. <a href="https://www.predictiveindex.com/company/contact-us/" rel="nofollow noopener noreferrer" target="_blank">Learn more about phone support here.</a>

Is it possible to reach PI support via phone?

We do not currently take inbound support requests via email. That said, we'll reach out to you via email when responding to a support case.

Is it possible to reach PI support via email?

<a href="https://docs.predictiveindex.com/en/articles/11542936-accessing-in-software-help-articles">Accessing in-software help articles</a>

<a href="https://docs.predictiveindex.com/en/articles/13562281-getting-real-time-pi-software-support">Getting real-time PI software support</a>

- <a href="https://docs.predictiveindex.com/en/articles/11542936-accessing-in-software-help-articles">Accessing in-software help articles</a>
- <a href="https://docs.predictiveindex.com/en/articles/13562281-getting-real-time-pi-software-support">Getting real-time PI software support</a>

Learn how to contact the Predictive Index support team, so you can ask questions and troubleshoot software issues with one of our experts.

How do I contact PI's support team?

Find answers and get help from Intercom Support and Community Experts

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How do I contact PI's support team?

FAQs

What are The Predictive Index's live support hours?

Is it possible to reach PI support via phone?

Is it possible to reach PI support via email?

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