This article applies to all users in the PI2 platform.
We're here to help. If you're having trouble with an area of the software and can't find the solution in one of our product FAQ articles, please feel free to reach out to our technical support team.
Our support team can be reached through our in-app support bot, Fin. We encourage you to share your issue with Fin to see if the answer can be quickly solved. If troubleshooting doesn't work, tell Fin you'd like to speak with our support team.
If an agent is available, you'll be able to talk via live chat.
If an agent is not available, we'll create a case on your behalf.
Note: As a reminder, our live support team is available during the following hours:
Mon: 1:30pm–5:00pm EST
Tues/Wed/Thurs: 9:00am–12:30pm; 1:30pm–5:00pm EST
Fri: 9:00am–12:30pm EST
We strive to reply to all inquiries within 48 hours. However, please keep in mind that we do not operate on weekends or after hours, and will respond to your request as soon as we can.
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