Resetting your password

This article applies to all users in the PI2 platform.

Having trouble logging in to PI with your existing password? In this article, we’ll share how to initiate a password reset.

Note: A password reset can only be performed if you have PI credentials. If you haven’t created an account yet, or if you log in using Google or Microsoft credentials, the following steps won’t work.

How to reset your PI password

Open your preferred web browser.
Go to the PI login screen.
Enter the email address associated with your PI account.
Hit "Continue."
You will be brought to a follow-up screen and asked to enter your existing password.
Click “Forgot password?” underneath the password box.
You will be prompted to initiate a password reset.
Click “Continue.”
A message will appear, prompting you to check your email inbox for password reset instructions.
(Optional) Click “Resend email” if you do not see the email in your inbox. (You will be brought back to the previous screen and asked to re-enter your PI email.)
Look for an email titled “Reset your Password for The Predictive Index.”
Click into this email, then hit “Change Your Password.”
A screen will open, prompting you to enter your new password.
Make sure your new password adheres to the outlined parameters:
- At least 10 characters in length
- Contain at least 3 of the following 4 types of characters:
  - Lower case letters (i.e., a-z)
  - Upper case letters (i.e., A-Z)
  - Numbers (i.e., 0-9)
  - Special characters (e.g., !@#$%&^&*)
- No more than 2 identical characters in a row (e.g, “aaa” not allowed)
Once satisfied with your password, click the button to confirm.
You will receive a success message saying your password has been reset.
You will be redirected to the PI login screen, giving you the opportunity to log in with your updated login credentials.

FAQs

I’m unable to reset my password. Why?

Here are a few common reasons why you might not be able to initiate a password reset:

You haven’t created your own PI account yet.
The email you entered didn’t match an associated PI account. (Please try again, making sure the email is accurate. If the problem persists, submit a ticket with our support team.)
You previously logged in using Google or Microsoft. (In this case, you’ll need to log in using your Google or Microsoft credentials.)

I use Google or Microsoft sign-on, but I can’t remember my password. What now?

Here are some articles that can help you reset your Google or Microsoft password:

Google Support: Change or reset your password
Microsoft Support: Reset a forgotten Microsoft account password

If you continue to encounter issues, please reach out to your company’s IT admin for additional troubleshooting help.

I'd like to change my account email address. How?

You can change your email at any time via PI Administration.

Note: The ability to edit your email address requires organization admin permissions.

I am an existing PI software admin. Is it possible for me to initiate a password reset on another employee's behalf?

Technically, no. There is no way in the software to initiate a password reset on another user's behalf.

However, the PI login screen allows you to initiate a password recovery using any email address — not just your own. While we encourage users to initiate a password reset themselves, you can also do so for them, provided you have their email address on hand.

Tip: When initiating a password reset for someone else, always give them a heads up that you're doing so (so they know it's not a phishing attempt) and verify in a secure channel that they were able to properly reset their password.