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Enabling or disabling Obi for your organization

Learn how to enable (or disable) Obi for your organization, and get behavioral intelligence in the moments that matter most.

This article applies only to organization admins and third-party users in the PI2 software.

Obi by PI can be enabled (or disabled) at any time by an organization admin at your organization. Learn how to manage Obi access in this article.

Note: Access to Obi is applied at the organization level and can not be granted/revoked on a per-user basis.

How to enable/disable Obi (org admins only)

  1. Log in to the PI software.

  2. Select the gear icon in the top-right corner.

  3. Click "Organization Settings" tab.

  4. Click "AI Settings" on the left-hand side.

  5. Enable (or disable) the checkbox titled "Enable Obi for this organization."

  6. Hit "Save Changes" to confirm.

  7. Obi will be enabled (or disabled).

Note: This is an organization-wide setting. If enabled, all employees with PI user accounts will have access to Obi. Likewise, if disabled, all employees (including admins) will lose access to it unless re-enabled.

Important: You'll likely need to hard-refresh your browser to see changes. If you've enabled Obi but users are reporting trouble seeing it, ask them to refresh their browser or, if the issue persists, to clear their cache.

FAQs

I don't see an Obi setting within "AI Settings." Why?

If you can access "AI Settings" within Organization Settings (i.e., you're an organization admin), but you cannot see the option to toggle Obi on/off, it may mean your organization hasn't been given access to Obi yet.

To resolve this issue, please submit a ticket with our support team so we can work to get you access.

Additional support

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