This article applies to all users in the PI2 software.
Struggling with a particular software error, bug, or workflow issue? Here's a list of the most common known issues, plus recommended workarounds.
Tip: Don't see an issue reflected here? Feel free to start a support chat and let us know.
Existing email error (Admin)
Product: Admin
Error: "Email already exists"
Error location: "Edit employee details" page
Determination: Not a bug; intended functionality
How to solve: This error is thrown when a different employee records exists with the same email. To troubleshoot:
Search your employee directory for this email to see if a matching employee record pops up.
Search the Transferred People page for this email to see if a matching employee record pops up.
If you check both places but still cannot track down the record associated with this email, please reach out to our support team.
Candidate table issue (Hire)
Product: Hire
Issue: I can't see all candidate names/data on the candidate tab in Hire.
Determination: Not a bug; intended functionality
How to solve: Make sure your browser is:
At 100% zoom (i.e., not zoomed too far in or out)
In full screen (when in windowed mode, tables in the PI2 software may become truncated)
Also make sure your operating system's display scale is at 100%. If it's too zoomed in/out, it may also affect what you can see in the software.