Viewing and interpreting responses to custom questions

This article applies to all Diagnose users in the PI2 software.

Once your survey is closed, you will be able to review summaries of responses to your custom questions under the "Analyze" tab.

Any quantitative or non-open-ended questions you asked will be listed in Diagnose. Specifically, you will find each question, along with how many responses were gathered, as well as overall and broken-down scores.

The listed "Item Score" represents what percentage of respondents “Agreed” or “Strongly Agreed” with your custom prompt. You will also find exactly what percentage made each selection when you expand the section.

The number of responses to each of your open-ended response questions will be listed as well. However, to see the actual responses, you will need to download a survey report. This download will display all unique responses to your open response questions.

Tips for interpreting custom survey answers

Once you’ve reviewed the summaries for your custom questions, there may be different steps to take depending on what kinds of questions you asked. Here are some questions or additional steps to consider:

1. Compile your findings and share with stakeholders.

You have the opportunity to examine Likert-type questions by manager or for the company overall. You can look at open response questions only for the entire organization. However, these questions won’t be included in your standard reporting. If you want to share results with managers or key stakeholders, start by compiling your reports.

2. Examine whether results feel consistent with your expectations.

Are you seeing what you thought you would see? Why or why not? If the results feel unexpected, consider an organized approach to seeking more information. You could consider looking for additional feedback in your open response questions, schedule focus groups, or have one-on-one conversations with managers.

3. Determine how your custom question results supplement your overall results.

Reflect on whether there are trends between the set questions and your custom questions. Do you custom questions help to contextualize any results from the standard questions?

4. Identify what actions can be taken.

Based on patterns, frequencies, or context you find in the responses, you might be able to identify areas of improvement and potential actions you can take. Work with your team, a consultant, or your HR/people teams to determine what kinds of steps you can take to help enhance your employees’ experiences.

5. Communicate steps back to employees.

Regardless of what steps you decide to take or when you plan to take them, it’s important to communicate with your employees. Express gratitude for their honest responses and let them know what themes you identified and what plans you had. You might even consider making the action planning process participatory. You may seek input or feedback on your plans from employees.