Enabling multi-factor authentication

Multi-factor authentication (MFA) is a user verification method designed to protect your account from security breaches and cyberattacks. MFA helps prevent bad actors from accessing your account even when they’ve stolen your login email and password.

How does MFA work? 

MFA works by requiring you to provide an additional form of identity verification, or “factor,” on top of your email and password. The factors that The Predictive Index offers are authenticator app, email, and SMS.

When a login is attempted from an unknown location or device, MFA will trigger, prompting the user to verify their identity using a one-time-use code sent via their preferred MFA factor.

How to enable MFA (admins)

1. Log in to the PI software.
2. Click the gear icon () in the top-right of the navigation bar.
3. Select Administration. 
4. Select the Company Settings tab.
5. Scroll down to the Multi-Factor Authentification Settings section.
6. Click the Enable MFA checkbox.
7. Click Save Changes.

Note: You must be an organization admin to enable MFA for your organization. If you’d like to enable MFA, please reach out to an organization admin.

How to log in with MFA (all users)

1. Enter your login credentials and click Log In.
2. You will be presented with a QR code. You can scan the code using your preferred authenticator app, and a six-digit code will appear on your phone.
3. If you’d prefer to use a different MFA factor, click “Try another method” below the QR code.

• If you select email, a six-digit code will be sent to your email address.
• If you select SMS, a six-digit code will be sent to your mobile number. You will have the choice to receive this code via either text message or voice call.

4. Once you have received your code, enter the code and click continue. 

Note: The next time you log in, you will be prompted to verify your account with the MFA factor you selected above. To change your MFA factor, click “Try another method.” at the bottom of the login screen.

How to disable MFA (admins)

Although not recommended, the company administrator can turn off MFA at any time. 

To disable MFA:

1. Log in to the PI software.
2. Click the gear icon () in the top-right of the navigation bar.
3. Select Administration. 
4. Select the Company Settings tab.
5. Scroll down to the Multi-Factor Authentification Settings section.
6. Uncheck the Enable MFA checkbox.
7. Click Save Changes.

How to reset a user’s MFA factor (admins)

In the event a user is unable to verify their MFA factor (e.g., they lose their phone), it is possible to reset that factor.

To reset a second MFA factor, please submit a ticket to our support team.

FAQ

Additional support

• PI Troubleshooting Guide
• PI Trust Center